Fairfield City Council provides a wide range of services and facilities to residents, businesses, community organisations, government departments and agencies within the local government area. Boasting one of the most culturally diverse and unique communities in Australia, Fairfi eld has a rich and special vibrancy which is appropriately refl ected in the City motto, Celebrating Diversity.
Reflective of the area’s cultural diversity, the Council has 42 work sites and a workforce comprising of many occupations and nationalities. The positive change in Constructive behaviour, within our challenging and changing environment, is a strong indicator of a resilient organisation.
Increased focus on leadership and professional and personal development has led to a signifi cant improvement in Constructive behaviour. Management commitment and initiatives such as culture coaches and organisation development, has resulted in unique, innovative award winning programmes and improved delivery of community service.
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Culture Survey Results
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| Industry | Government |
| Customers | Fairfield local government area residents, businesses and community organisations, government departments and agencies. Resident population 180,000 |
| People | 1026 |
| Assets | $652 million |
| Revenue | $130 million |
| CEO | Alan Young – City Manager (CEO) |
| Internal Change Agents | Fairfield City Council Executive Management Team |
| External Change Agents | Margherita Larne-Jones, Quentin Jones – Human Synergistics Australia |
| HSI Tools Used | Organisational Culture Inventory™ (OCI); Organisational Eff ectiveness Inventory™ (OEI); Life Styles Inventory™ 1&2 (LSI); Leadership/Impact™ (L/I) |
| Outcomes | Industry recognition and awards for achievement; improved customer service; improved organisation development, e.g. employer of choice, health and safety, employee satisfaction, succession planning; innovative projects; strong fi nancial indicators. |
Contact
Auckland
Neil McGregor
Senior Consultant
Ph: +64 9 309 9010
E-mail: neil@hsnz.co.nz
Wellington
Pam Wilson
Senior Consultant
Ph: +64 4 470 7700
E-mail: pam@hsnz.co.nz
Melbourne
Quentin Lawler
Client Service Manager
Ph: +61 (0)3 9675 0100
E-mail: lawler@human-synergistics.com.au
Sydney
Mary Megalaa
Business Development Manager
Ph: +61 (0)2 9271 5900
E-mail: mary@human-synergistics.com.au
© Human Synergistics InternationalResearch and Development by Robert A. Cooke Ph.D. and J. Clayton Lafferty Ph.D.. |
Human Synergistics Australia Pty Ltd
Sydney NSW — Phone: +61 2 9271 5900 |
Human Synergistics New Zealand Ltd
Wellington — Phone: +64 4 470 7700 |

