Mingara Recreation Club is a sporting and cultural facility which is focused on making a significant contribution to the quality of community life in the New South Wales Central Coast area.
In order to provide consistently high levels of service and continual contribution to the community, Mingara realised the importance of building a Constructive organisational culture which would be supported by a set of agreements and an established common ‘blue’ language.
At the core of these shared values was a focus on personal development and responsibility, encouraging others to reach their full potential, celebrating successes whilst identifying areas for improvement, providing feedback and building self awareness.
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Culture Survey Results
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| Industry | Registered Club, Fitness and Aquatics |
| Customers | 37,000 members + greater community |
| People | 400 |
| Assets | $90 million |
| Revenue | $50 million |
| CEO | Paul Barnett |
| Internal Change Agents | Grant Gladman - COO |
| External Change Agents | Roma Gaster – Karibu Education International Pty Ltd |
| HSI Tools Used | Organisational Culture Inventory™ (OCI) (Preferred and Actual); Organisational Eff ectiveness Inventory™ (OEI); Life Styles Inventory™ 1&2 (LSI); Leadership/Impact™ (L/I); Customer ServiceStyles™ Survey (CSSS) |
| Outcomes | Increased team engagement and performance, service quality and overall eff ectiveness whilst having some fun along the way. |
Contact
Auckland
Neil McGregor
Senior Consultant
Ph: +64 9 309 9010
E-mail: neil@hsnz.co.nz
Wellington
Pam Wilson
Senior Consultant
Ph: +64 4 470 7700
E-mail: pam@hsnz.co.nz
Melbourne
Quentin Lawler
Client Service Manager
Ph: +61 (0)3 9675 0100
E-mail: lawler@human-synergistics.com.au
Sydney
Mary Megalaa
Business Development Manager
Ph: +61 (0)2 9271 5900
E-mail: mary@human-synergistics.com.au
© Human Synergistics InternationalResearch and Development by Robert A. Cooke Ph.D. and J. Clayton Lafferty Ph.D.. |
Human Synergistics Australia Pty Ltd
Sydney NSW — Phone: +61 2 9271 5900 |
Human Synergistics New Zealand Ltd
Wellington — Phone: +64 4 470 7700 |

