The Culture Transformation Achievement Award

Mingara Recreation Club Logo

Mingara Recreation Club is a sporting and cultural facility which is focused on making a significant contribution to the quality of community life in the New South Wales Central Coast area.

In order to provide consistently high levels of service and continual contribution to the community, Mingara realised the importance of building a Constructive organisational culture which would be supported by a set of agreements and an established common ‘blue’ language.

At the core of these shared values was a focus on personal development and responsibility, encouraging others to reach their full potential, celebrating successes whilst identifying areas for improvement, providing feedback and building self awareness.

Download the Case Study

Culture Survey Results

Organisational Culture Inventory Test (2004) MingaraRecreationClub Test Circumplex
Organisational Culture Inventory Re-Test (2007) MingaraRecreationClub Retest Circumplex

Click circumplexes to enlarge.

IndustryRegistered Club, Fitness and Aquatics
Customers 37,000 members + greater community
People 400
Assets$90 million
Revenue$50 million
CEOPaul Barnett
Internal Change AgentsGrant Gladman - COO
External Change AgentsRoma Gaster – Karibu Education International Pty Ltd
HSI Tools UsedOrganisational Culture Inventory™ (OCI) (Preferred and Actual); Organisational Eff ectiveness Inventory™ (OEI); Life Styles Inventory™ 1&2 (LSI); Leadership/Impact™ (L/I); Customer ServiceStyles™ Survey (CSSS)
OutcomesIncreased team engagement and performance, service quality and overall eff ectiveness whilst having some fun along the way.

Contact

Auckland

Neil McGregor
Senior Consultant
Ph: +64 9 309 9010
E-mail: neil@hsnz.co.nz

Wellington

Pam Wilson
Senior Consultant
Ph: +64 4 470 7700
E-mail: pam@hsnz.co.nz

Melbourne

Quentin Lawler
Client Service Manager
Ph: +61 (0)3 9675 0100
E-mail: lawler@human-synergistics.com.au

Sydney

Mary Megalaa
Business Development Manager
Ph: +61 (0)2 9271 5900
E-mail: mary@human-synergistics.com.au


® 2006 Human Synergistics (NZ) Ltd

© Human Synergistics International

Research and Development by Robert A. Cooke Ph.D. and J. Clayton Lafferty Ph.D..

Human Synergistics Australia Pty Ltd

Sydney NSW — Phone: +61 2 9271 5900
Melbourne VIC — Phone: +61 3 9675 0100
www.human-synergistics.com.au

Human Synergistics New Zealand Ltd

Wellington — Phone: +64 4 470 7700
Auckland — Phone: +64 9 309 9010
www.hsnz.co.nz